Terms and Conditions City99 – Complete Guide for Every Member

1Introduction & Acceptance of Terms

Welcome to city99, an online entertainment platform offering a wide range of games including video slots, Live Casino, and Sports Betting for adult users in Malaysia. These Terms and Conditions constitute a legally binding agreement between you ("Member") and city99 ("Platform").

By accessing, registering for, or using any part of the City99 platform, you confirm that you have read, understood, and agreed to be bound by all the terms and conditions stated herein. If you do not agree with any part of these terms, please discontinue use of the platform immediately.

2Member Eligibility

To create an account and use city99 services, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration. city99 takes the protection of minors seriously and will conduct age verification checks where required.
• Is an individual with full legal capacity to enter into binding agreements.
• Not subject to any legal restrictions that prohibit participation in online gambling activities within your jurisdiction of residence.
• Registering on your own behalf and not on behalf of any third party.
• Have no history of accounts suspended or terminated by city99 due to fraud or terms violations.

City99 reserves the right to request proof of age and identity at any time. Accounts that fail to meet these eligibility requirements will be suspended immediately until the review is completed.

3Account Registration

Each individual is only permitted to hold one active account on the city99 platform. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or payment methods — are strictly prohibited and may result in the termination of all such accounts along with forfeiture of any credit balance.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as stated on a valid identification document (MyKad or passport)
• An active and accessible email address
• Mobile number registered in Malaysia
• Exact date of birth for age verification
• Bank account or digital wallet details for payment purposes

You are fully responsible for maintaining the confidentiality of your account password. City99 will not be held liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials. Please contact our support team immediately if you suspect any unauthorised access to your account.

4Deposits & Withdrawals

City99 supports a variety of safe and convenient payment methods for users in Malaysia, including direct bank transfers to all major local banks such as Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank, as well as popular digital wallets such as Touch 'n Go eWallet.

Deposit:

• All deposits are credited to your city99 account instantly upon successful transaction confirmation.
• The minimum deposit limit is stated in the Deposit section of the platform and may be updated from time to time.
• City99 does not charge any processing fees for deposits made via approved payment methods.
• Deposits must originate from an account registered in the same member's name. Deposits from third parties are not accepted.

Withdrawal:

• Withdrawal requests will be processed within 1 to 3 hours on business days, subject to required compliance checks.
• Withdrawals may only be made to a bank account or digital wallet registered under the same member's name.
• City99 reserves the right to request additional identity verification documents before approving withdrawals that exceed certain limits.
• Any withdrawal attempt involving fraudulent activity or money laundering will be reported to the relevant authorities.

5Bonus & Promotions

City99 offers a variety of bonuses and promotions designed to enhance members' gaming experience. All promotional offers are subject to specific terms stated on the Promotions and should be read carefully before being relied upon.

• Wagering Requirement: Every bonus granted carries a wagering requirement that must be met before any wins can be withdrawn. The exact wagering ratio is stated in the terms of each promotion.
• Valid Period: All bonuses have a limited validity period. Unused bonuses that expire within the specified period will be automatically forfeited without compensation.
• One Bonus at a Time: Members may only use one active bonus at a time unless otherwise stated in the relevant promotion terms.
• Bonus Abuse Prohibition: Any attempt to manipulate or abuse the city99 bonus system — including the use of multiple accounts or betting strategies designed to reduce bonus risk — will result in bonus cancellation and possible account suspension.
• Right to Modify: City99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6Game Rules

All games available on the city99 platform — including video slots, Live Casino with real dealers, and Sports Betting — operate in accordance with rules and procedures established by the respective licensed game providers.

• All game results are final and non-disputable unless there is clear evidence of a verifiable technical failure confirmed by the system.
• In the event of a technical disruption or system failure during an active game, city99 will investigate the issue and make a fair decision based on available system records.
• Wagers placed while the platform is experiencing technical issues may not be honoured. city99 will notify members in writing of any related decisions.
• Each game has its own minimum and maximum betting limits. These limits are displayed within the game interface and must be observed by all members.
• The use of automated software, bots, or any unauthorized third-party tools for gameplay is prohibited and may result in immediate account termination.

7Member Conduct

City99 expects all members to conduct themselves in a polite and responsible manner while using the platform, particularly during Live Casino sessions that involve interaction with dealers and other players.

• The use of abusive, threatening, or harassing language towards dealers, staff, or other members is strictly prohibited.
• Any attempt to cheat, collude with other players, or exploit system vulnerabilities is a serious violation that will result in immediate account termination.
• Members are not permitted to share their account information, credits, or bonuses with any other party for any reason.
• Any activity suspected of involving money laundering will be reported to the relevant authorities without prior notice to the member concerned.

8Privacy & Data Protection

City99 takes the protection of members' personal data seriously. All information collected during registration and use of the platform is handled in accordance with the City99 Privacy Policy comprehensive.

• Your personal information is used solely for account management, payment processing, identity verification, and service improvement.
• City99 will not sell, transfer, or disclose your personal information to third parties without your consent, unless required by law or a competent authority.
• All communications and financial transactions on the city99 platform are protected by 256-bit SSL encryption technology equivalent to online banking standards.
• You have the right to request access, correction, or deletion of your personal data by contacting the City99 support team.

9Account Suspension & Termination

City99 reserves the right to suspend or terminate any member's account at any time without prior notice where there is reasonable cause, including but not limited to the following situations:

• Confirmation that a member is under 18 years of age
• Inaccurate, incomplete, or misleading registration information
• Multiple account registrations by the same individual
• Bonus or promotion abuse
• Fraudulent activity, hacking, or system exploitation
• Collusion with other players to gain an unfair advantage
• Suspected activity related to money laundering
• Violation of any section of these Terms and Conditions

Members may also request to close their own account at any time by contacting the City99 support team. Any valid credit balance will be returned to the registered payment method once the compliance review has been completed.

10Liability Limit

To the extent permitted by applicable law, city99 shall not be liable for any indirect, consequential, or punitive losses or damages arising from the use of or inability to use this platform, including:

• Financial losses resulting from gameplay or betting decisions
• Service disruptions due to scheduled or unexpected platform maintenance
• Losses arising from unauthorised access to your account due to your own negligence
• Any failure or delay caused by factors beyond city99's control, including third-party network disruptions

City99 does not guarantee that the platform will operate without interruption or be entirely free of errors. However, we are committed to resolving any technical issues as quickly as possible to ensure the best gaming experience for all members.

11Responsible Gaming

City99 is fully committed to responsible gaming practices. We believe that online entertainment should remain a fun and controlled activity. As part of this commitment, City99 provides a range of tools and resources to help members manage their gaming experience:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending
• Account Pause: Choose to temporarily suspend your account for between 24 hours and 30 days
• Self-Exclusion: Option to permanently self-exclude from the platform if needed
• Activity Monitoring: Review your game history and transactions at any time through your account

If you or someone you know needs help with problem gambling, please contact the city99 support team or visit the Responsible Gaming us for more information and available support resources.

12Terms Changes & Applicable Law

City99 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at its sole discretion. Any changes will take effect immediately upon being published on this platform.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest applicable terms. Continued use of the City99 platform after any changes to the terms shall be deemed as your acceptance of the updated terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising from or in connection with this agreement shall first be resolved through good-faith negotiation before any legal action is taken.

If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, only that provision shall be severed while all remaining provisions will continue in full force and effect.