At City99, we believe the best online entertainment is enjoyed within healthy limits. Responsible gaming is not just a slogan for us — it is core to how we operate our platform and look after the well-being of every member.
We provide a safe, transparent, and enjoyable gaming environment by putting member well-being first at every level.
City99 provides a range of self-control tools that let you manage daily, weekly, or monthly deposit limits directly through the platform — no delays, no complicated procedures.
Need a quick break? city99's self-break feature lets you temporarily suspend access to your account — whether for a few days, a week, or longer, based on your own needs.
The city99 platform can be configured to send reminders when you have played beyond the time period you set, helping you stay aware and in control throughout your gaming session.
Set your maximum loss limit for a single day or week. Once that limit is reached, the city99 system will automatically block additional deposits and wagering to protect you.
For members who wish to stop playing entirely, City99 offers a long-term self-exclusion option that will permanently block access to your account or for a duration of your choosing.
The city99 support team is trained to assist members experiencing gambling-related issues. We are ready to refer you to appropriate professional help resources whenever needed.
Responsible gaming refers to a healthy, mindful, and controlled approach to play — where entertainment remains the primary purpose and never becomes a source of stress or financial difficulty. At city99, we believe every gaming session should bring enjoyment, not anxiety.
Playing responsibly means knowing exactly how much you can afford to spend on entertainment, playing within reasonable time limits, and never viewing gambling as a way to solve financial or personal problems.
City99 takes a proactive approach — rather than waiting for problems to arise, we provide the tools and information you need from the start so your gaming experience stays enjoyable and fully in control.
Remember: Online gaming is for entertainment. Set your limits before you play and stick to them — that is the mark of a smart and mature player.
Recognising the early signs of a gambling problem is the most important first step. Most people don't realise they've crossed a healthy boundary until the situation becomes more serious. Here are some warning signs to watch for in yourself or someone you care about:
If you identify any of the signs above in yourself, don't wait. Contact the city99 support team or use the self-control tools available in your account immediately.
City99 offers a comprehensive and easy-to-use suite of self-control tools accessible directly through your account. All tools are designed to give you full control over your gaming experience without any burdensome procedures.
Set daily, weekly, or monthly deposit limits based on your financial capacity. Reductions take effect immediately, while increases require a 24-hour cooling-off period for your added protection.
Set the maximum loss amount you are willing to absorb within a given period. The city99 system will automatically block any further wagering or deposits once that limit is reached.
Set a maximum duration for each gaming session. city99 will remind you and can be configured to automatically log out when the time limit is reached so you stay in control.
Choose a self-break period between 1 day and 6 weeks. During this time, your account cannot be used for any wagering, even if you change your mind — this protects you from impulsive decisions.
For more serious cases, long-term self-exclusion (minimum 6 months to lifetime) is available. This fully closes access to your account and prevents re-registration during that period.
Review your full history of gaming activity, deposits, and withdrawals at any time. This transparency helps you make accurate assessments of your playing habits over time.
Setting self-control limits on your City99 account is simple and takes only a few minutes. Follow the steps below to start managing your gaming experience more effectively:
Access your account via the City99 website or app using your username and password. Make sure you are on the official City99 site.
Click on your profile icon or username at the top of the page, then select "Account Settings" or "Responsible Controls" from the dropdown menu.
You will find a full list of available self-control tools. Select the type of limit you want to set — deposit limit, loss limit, session time limit, or self-exclusion.
Set an amount or time period that suits your situation and financial capacity. Lower limits always take effect immediately for instant protection.
Review the limits you have set and click "Confirm". You will receive confirmation via email or SMS that your new limits have been successfully activated.
Need help setting limits? The City99 support team is available 24/7 via live chat to guide you through every step with ease.
City99 takes the protection of minors extremely seriously. Our platform is strictly for adults aged 18 and above, and we apply multiple layers of verification to ensure full compliance with this standard.
A strict identity verification (KYC) process is conducted during registration to confirm the age of every new member. Valid identification documents such as MyKad or passport are required before any account can be fully activated.
If you suspect an underage person is accessing or using the city99 platform, please notify our support team immediately so that appropriate action can be taken without delay.
For parents and guardians — parental control software we recommend installing on shared devices includes Net Nanny, Qustodio, and built-in OS parental controls such as Screen Time (iOS/macOS) and Family Safety (Windows/Android).
Answer the questions below honestly to help you assess whether your gaming habits are at a healthy level. This is not a diagnostic test — it is simply a guide to raise your self-awareness.
1. Have you ever gambled with more money than you could afford to lose?
2. Have you ever gambled to try to win back money you had lost?
3. Has gambling ever caused problems in your relationships with family or friends?
4. Have you ever felt the need to hide your gambling activities from others?
5. Have you ever thought that you might have a problem with gambling?
If you answered "Sometimes" or "Often" to any of the questions above, we encourage you to use City99's self-control tools or contact our support team for a confidential, non-judgmental discussion.
Create your City99 account today and enjoy a responsible, safe, and exciting online entertainment experience with Malaysia's growing community of players.